Privacy policy

Last Updated: 04/April/2026

This Privacy Policy explains how Batchnorm Technologies LLP, operating as GroundTruth (“GroundTruth,” “Company,” “we,” “us,” or “our”), collects, uses, stores, discloses, and otherwise processes personal data and other information when you access or use our website, platform, applications, tools, dashboards, products, services, or otherwise interact with us (collectively, the “Platform”).

This Privacy Policy applies to individuals who use or interact with the Platform, including visitors, registered users, annotators, reviewers, contractors, applicants, customers, and other individuals who engage with GroundTruth (“you” or “your”).

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Scope

This Privacy Policy applies to personal data and related information we collect:

• directly from you;

• automatically when you use the Platform;

• from third parties, service providers, clients, partners, and publicly available sources; and

• in connection with project work, onboarding, payments, compliance, support, communications, and business operations.

This Privacy Policy does not apply to information that is not personal data under applicable law, or to third-party websites, products, or services that are not controlled by GroundTruth.

2. Information We Collect

We may collect, receive, generate, or infer the following categories of information:

2.1 Account and Identity Information

This may include:

• full name;

• email address;

• mobile number;

• username or account identifier;

• password or authentication credentials (stored securely and not in plain text);

• profile information;

• date of birth or age confirmation;

• country, city, or region;

• government-issued identification or verification information where required;

• tax, compliance, or KYC-related information where applicable.

2.2 Professional and Eligibility Information

This may include:

• language proficiency;

• education or training information;

• resume, portfolio, work samples, or application details;

• skill assessments, qualification test results, certifications, and screening outcomes;

• work history or relevant project experience;

• availability and participation history.

2.3 Payment and Financial Information

Where relevant, we may collect:

• bank account details;

• UPI or payment method information;

• billing address;

• invoice information;

• tax identifiers or GST details where applicable;

• payout records and transaction history.

Payment processing may be handled by third-party providers, and we may receive limited payment-related metadata from them.

2.4 Platform Usage and Technical Information

When you access or use the Platform, we may automatically collect:

• IP address;

• device type, model, and identifiers;

• browser type and version;

• operating system;

• app version;

• language and locale settings;

• referral URLs;

• session timestamps;

• clickstream and navigation data;

• page views, feature usage, and interactions;

• crash logs, diagnostics, and performance data;

• approximate location derived from IP or device signals;

• cookie or similar technology identifiers.

2.5 Project, Task, and Work Activity Information

If you perform work, apply for work, or participate in projects through GroundTruth, we may collect:

• accepted and rejected tasks;

• work submissions and deliverables;

• annotations, rankings, prompts, responses, edits, evaluations, or other work product;

• quality scores, benchmark performance, audit outcomes, and reviewer feedback;

• timestamps, throughput, completion metrics, and productivity signals;

• project access history and workflow interactions;

• qualification status and project eligibility decisions;

• policy or trust and safety review outcomes.

2.6 Communications and Support Information

We may collect information when you contact us or when we contact you, including:

• emails;

• support requests;

• chat or messaging content;

• call or meeting notes;

• issue reports;

• feedback, survey responses, and user research inputs.

2.7 Compliance, Security, and Integrity Information

We may collect and generate information for fraud prevention, trust and safety, compliance, and security purposes, including:

• login history;

• device and session patterns;

• unusual behavior indicators;

• account linkage signals;

• access logs;

• flagged conduct or abuse indicators;

• identity verification outcomes;

• sanctions or compliance screening results where applicable;

• records related to disputes, violations, complaints, or investigations.

2.8 Information From Third Parties

We may receive information about you from:

• clients or project partners;

• onboarding or verification vendors;

• payment processors;

• analytics and cloud service providers;

• referral sources;

• recruiting or staffing partners;

• public sources and lawful databases;

• other users where relevant to a project or referral.

3. How We Use Information

We may use personal data and related information for the following purposes:

3.1 To Provide and Operate the Platform

Including to:

• create and manage accounts;

• authenticate users;

• enable platform functionality;

• provide dashboards, workflows, tasks, and project access;

• facilitate submissions, reviews, and participation.

3.2 To Match Users With Work or Services

Including to:

• assess eligibility for projects;

• assign or allocate tasks;

• evaluate qualifications and capabilities;

• administer onboarding and screening;

• support contributor operations and workforce management.

3.3 To Process Payments and Commercial Transactions

Including to:

• administer payouts and payment records;

• process invoices and transactions;

• maintain accounting and tax records;

• support reconciliation and payment operations.

3.4 To Maintain Quality, Safety, and Platform Integrity

Including to:

• review work quality and performance;

• conduct audits and evaluations;

• detect cheating, fraud, manipulation, account sharing, automation abuse, or misuse;

• enforce policies and agreements;

• investigate suspicious activity or violations.

3.5 To Protect Security and Prevent Harm

Including to:

• secure the Platform and our systems;

• detect, prevent, investigate, and respond to unauthorized access, abuse, security incidents, and malicious conduct;

• maintain logs and evidence for operational or legal purposes.

3.6 To Communicate With You

Including to:

• send onboarding, transactional, operational, legal, compliance, payment, project, and support-related communications;

• respond to inquiries and requests;

• send notices, updates, and policy changes.

3.7 To Improve and Develop the Platform and Our Services

Including to:

• analyze usage and performance;

• troubleshoot bugs and improve reliability;

• develop new workflows, features, services, and products;

• conduct analytics, testing, and internal research.

3.8 To Comply With Legal and Contractual Obligations

Including to:

• comply with applicable law, regulation, legal process, or lawful requests;

• fulfill obligations owed to clients, service providers, regulators, or other counterparties;

• establish, exercise, or defend legal claims.

3.9 For Internal Business Operations

Including to:

• maintain records;

• conduct audits;

• manage vendors and service providers;

• support business continuity, governance, finance, and administrative operations.

4. Legal Bases / Grounds for Processing

Where required by applicable law, we process personal data on one or more of the following grounds:

• your consent;

• performance of a contract or steps taken at your request before entering into a contract;

• compliance with legal or regulatory obligations;

• our legitimate business interests, including operating, improving, securing, and administering the Platform and our services;

• prevention and detection of fraud, abuse, and unlawful conduct;

• other lawful grounds available under applicable law.

Where consent is relied upon, you may withdraw it where legally permitted, but such withdrawal will not affect processing already undertaken or processing based on other lawful grounds.

5. How We Share Information

We may share personal data and related information with the following categories of recipients, where reasonably necessary and subject to appropriate safeguards:

5.1 Clients and Project Partners

We may share information with clients, customers, partners, or end customers where necessary to:

• administer projects;

• verify qualifications or performance;

• deliver services;

• review quality and compliance;

• fulfill contractual obligations.

This may include work outputs, quality metrics, participation records, and related operational information.

5.2 Service Providers and Vendors

We may share information with third parties who provide services to us, such as:

• cloud hosting and infrastructure providers;

• payment processors;

• analytics and logging providers;

• communications providers;

• KYC, identity verification, and fraud prevention providers;

• customer support tools;

• productivity and workflow providers;

• legal, accounting, compliance, and professional advisors.

5.3 Affiliates and Corporate Transactions

We may share information with our affiliates or in connection with a merger, acquisition, restructuring, financing, asset sale, or similar corporate transaction.

5.4 Legal, Regulatory, and Safety Disclosures

We may disclose information where we believe in good faith that doing so is necessary or appropriate to:

• comply with law, regulation, court order, arbitration process, subpoena, or lawful request;

• enforce our agreements and policies;

• protect the rights, property, safety, systems, or legitimate interests of GroundTruth, our users, clients, partners, or the public;

• detect, investigate, or address fraud, abuse, security incidents, or unlawful conduct.

5.5 With Your Direction or Consent

We may also share information where you direct us to do so or otherwise consent.

We do not sell your personal data to advertisers.

6. Cookies and Similar Technologies

We and our service providers may use cookies, SDKs, pixels, local storage, and similar technologies to:

• keep you logged in;

• remember preferences;

• maintain session security;

• understand usage patterns;

• improve performance and functionality;

• support analytics, diagnostics, and fraud prevention.

You may be able to control certain cookies or similar technologies through your browser or device settings, but disabling them may affect Platform functionality.

7. Data Retention

We retain personal data and related information for as long as reasonably necessary to:

• provide the Platform and our services;

• manage accounts, projects, and payments;

• maintain records;

• comply with legal, tax, accounting, regulatory, contractual, audit, and security obligations;

• resolve disputes and enforce agreements;

• prevent fraud and abuse.

Retention periods may vary depending on the type of information, the nature of your relationship with us, applicable law, and operational needs.

We may retain certain information after account closure or project completion where necessary for lawful business, compliance, audit, dispute resolution, security, fraud prevention, or evidentiary purposes.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal data and other information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

These measures may include access controls, encryption where appropriate, logging, monitoring, role-based permissions, secure development practices, and vendor controls.

However, no method of transmission, storage, or security is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your credentials and for using secure devices and networks when accessing the Platform.

9. International and Cross-Border Processing

GroundTruth may use service providers, infrastructure, tools, and personnel located in India and other jurisdictions.

As a result, your information may be processed, stored, transferred to, or accessed in jurisdictions that may have different data protection laws than your place of residence.

Where required, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable law and subject to appropriate safeguards.

10. Your Rights and Choices

Subject to applicable law, you may have certain rights regarding your personal data, including the right to request:

• access to personal data we hold about you;

• correction or updating of inaccurate or incomplete information;

• deletion or erasure of certain information;

• restriction or objection to certain processing;

• withdrawal of consent where processing is based on consent;

• information about how your data is being processed.

To exercise applicable rights, you may contact us using the details below.

We may need to verify your identity before responding to certain requests. We may also deny or limit requests where permitted or required by law, where rights of others would be affected, or where the request is technically disproportionate, repetitive, abusive, or otherwise not legally required to be fulfilled.

11. Children

The Platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors for Platform participation or project work.

If you believe that a minor has provided us with personal data in violation of this Policy, please contact us and we will take appropriate steps.

12. Third-Party Services and External Links

The Platform may contain links to, or integrations with, third-party websites, services, tools, or applications.

We do not control and are not responsible for the privacy, security, or data handling practices of those third parties.

Your interactions with third-party services are governed by their own terms and privacy policies.

13. Project and Client Data

Some projects available through GroundTruth may involve access to client-provided datasets, prompts, outputs, instructions, or other materials that may contain confidential, proprietary, or personal data.

Where you access or interact with such information, you acknowledge that:

• such data may be subject to additional contractual, client, security, or legal restrictions;

• your access may be monitored, audited, restricted, or revoked;

• you may be required to comply with additional project-specific instructions, confidentiality obligations, or data handling rules; and

• GroundTruth may process and disclose relevant operational and compliance information to clients in connection with project administration, quality control, or legal obligations.

14. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time.

Where legally required or operationally appropriate, we may notify you of material changes by posting the updated version on the Platform, updating the “Last Updated” date, sending an email, displaying an in-product notice, or using other reasonable means.

Your continued use of the Platform after the effective date of an updated Privacy Policy constitutes your acknowledgment of the updated Policy, to the extent permitted by law.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you may contact us at:

Batchnorm Technologies LLP (GroundTruth)
Email: support@ground-truth.in
Address: 41/a/1 B/b Wing Sneh, Kinara Bopodi Pune, Khadki, Pune, Pune City, Maharashtra, India, 411003